1. Service
In the premium segment of the health insurance market, you expect access to the highest calibre of medical professionals, providers, and healthcare services—and we guarantee that.
What distinguishes us is our steadfast commitment to the level and quality of service and support we provide to all our clients.
“We consider customer service to be the experience we deliver and an opportunity to exceed expectations. This philosophy underpins everything we do.”
2. Clarity & Transparency
Our aim is to provide clarity and transparency, ensuring that benefits and terms are easy to understand. This gives you the confidence of knowing exactly what is covered and the peace of mind that you can fully utilise and access the services you have paid for.
3. Reduced Risk & Increased Certainty
A well-managed portfolio results in consistently low renewal increases. All policies covering up to 70 lives are pooled together (community-rated), ensuring that if a member develops or suffers from any serious or costly medical condition, it will not result in punitive price increases at renewal.
4. Value for Money
HanseMerkur is a mutual thus not driven by shareholder greed, which means the quality and level of cover along with the service provided at a regional level, for the money, are unparalleled.
Working closely alongside our advertising campaign is a deeply human principle. With mutual support—working hand in hand—everything simply functions better.
As a mutual insurance company, we have long recognized the power of community and the benefits of achieving more together. That is why we emphasise this message and place “Hand in hand is HanseMerkur” at the heart of our campaign.
Social Responsibility
We are convinced that, as a company and particularly as a personal insurer, we have a social responsibility. For this reason, we have been supporting various projects in the fields of social affairs, culture, sport, and science for decades.
Child protection and youth development are central to our identity and are reflected in numerous initiatives. Under the motto “Care for Children is Provision for the Future,” the HanseMerkur Prize for Child Protection, the oldest social prize in Germany, has gained considerable recognition after nearly four decades of existence.
