Make a Claim
If you visit a provider outside your network(s), or in the unlikely event that a network provider still does not accept direct billing after you have presented your card and sought assistance, you will need to pay upfront and then claim for reimbursement.
Information and Documents to be submitted with any Reimbursement Claim
- A fully completed Claim Form, stamped and signed by the attending medical practitioner.
- A Discharge Summary and Medical Report for all inpatient and day patient claims.
- Diagnostic Reports/Results: Pathology and scans (X-rays, CT, MRI, and PET) etc.
- Prescriptions for all medicine and supply claims.
- Proof of payment, including all invoices (itemised, with a breakdown of amounts) and receipts.
- For ongoing treatment of a medical condition (e.g. a programme of physiotherapy sessions), subsequent invoices and receipts must be submitted along with a copy of the completed claim form.
- For Neuron or Nextcare, all documents must be in English or Arabic (translations must be provided for documents in other languages). For Henner, any language is acceptable, although some may take longer to process.
- Copies of documents are acceptable (but please retain the originals in case they are required); please submit them through the respective Mobile App or email.