Experience You Can Trust

HanseMerkur is a well-established insurer in Germany, specialising in health and travel insurance. It is the second oldest health insurer in the country and offers both supplementary and comprehensive private health insurance options. The company boasts a premium income exceeding 3,55 billion euros, highlighting its strength as a financially robust medium-sized insurer. Its business segments include health and long-term care, risk and pensions, travel and leisure, as well as property and accident insurance.

Key Points:

Founded 150 years ago, HanseMerkur has transformed into a modern organisation with over 2,662 employees and independent agents.
A significant portion of the German population, one in seven citizens, is insured by HanseMerkur.
20,671 net new customers more than in the previous year in comprehensive health insurance, representing an increase of 6.6%.
The parent company operates as a mutual insurance association (VVaG), prioritising dedication to customers and employees.
€3.55 billion in premium income in 2025 represents growth of 20.6%.
Assets increased to €21.8 billion in 2025.

History

HanseMerkur Krankenversicherung AG (HanseMerkur Health Insurance AG) has been providing customers with security, predictability, and reliability since 1969. As a financially stable and growth-oriented company, it has successfully established a strong, independent presence in the market and evolved into an efficient mid-sized personal insurer, thanks to strategic acquisitions and dynamic sales initiatives.

With a history in health insurance spanning over 130 years, this sector remains the company’s primary focus. HanseMerkur Health Insurance AG has built a reputation as a specialist in private complementary insurance throughout Germany.

The HanseMerkur Insurance Group has solidified its market position through innovative comprehensive health insurance premium rates that include additional benefits for women, children, high-income employees, and the self-employed. Notably, the group is a leader in reimbursing costs for naturopathic treatments, which are increasingly in demand. Additionally, HanseMerkur is at the forefront of active health management, offering customer support services such as a health hotline that connects customers with specialist doctors at local rates, as well as one of the most extensive health portals available online.

Furthermore, the HanseMerkur Insurance Group is the largest travel insurer in Germany, primarily through its subsidiary, HanseMerkur Reiseversicherung AG. Established in 1977, HanseMerkur Travel Insurance AG has focused predominantly on the travel sector and has emerged as the largest among German travel insurance providers.

Experience in the Middle East

HanseMerkur Insurance operates from our MENA headquarters in Dubai, overseeing the Group’s interests in GlobalCare Health Insurance Plans, corporate governance, and strategic development and planning within the region.

Since our entry into the Middle East in 2004, the number of satisfied local clients has been steadily growing. Like many German companies, our growth strategy prioritises sustainability over short-term gains. With over 140 years of experience in medical insurance, HanseMerkur is well-acquainted with sustainable business practices, and our approach in this region reflects that commitment.

We are dedicated to long-term success, just as the founders of HanseMerkur expanded the company from modest beginnings into one of Germany’s largest independent insurance providers by prioritising client satisfaction and maintaining a strong reputation. Our strategy in the MENA region mirrors this foundational principle.

Philosophy & Values

We are committed to long-term success, much like the founders of HanseMerkur, who built the company from humble beginnings into one of Germany’s largest independent insurance providers by prioritising client needs and maintaining the company’s reputation. Our strategy reflects this dedication.

By concentrating on excellence, quality, customer service, and delivering exceptional value for money, we are confident that you will receive the best coverage and healthcare available.

Ethics before Profits

“Our aim is to be the market leader in quality, value for money, and customer satisfaction by striving for excellence and innovation in all our endeavours. We remain mindful of our activities and their potential negative impacts, continually working to enhance processes and outcomes for the benefit of all.”

Mission Statement

We aim to enhance our reputation and foster a loyal customer base by delivering unmatched excellence in all our endeavours, while consistently upholding our values and principles.

Our Vision

HanseMerkur does not aim to be the largest insurer or to cover the most lives. Our focus is straightforward: to excel in everything we do. We believe that by placing our customers at the core of our approach and consistently adhering to this principle, they will choose to stay insured with HanseMerkur Designed and Administered Plans year after year.