FAQs – Digital Wellbeing

General Questions About TELUS Health Engage

TELUS Health Engage is your personalized digital health companion, designed to empower you on your journey to a healthier, happier you. It offers personalized wellness plans, expert-led courses, engaging challenges, and seamless integration with your favorite fitness trackers.

TELUS Health Engage assesses your needs and goals through a short questionnaire and then creates a personalized wellness plan tailored to you. You can then access a variety of resources, track your progress, participate in challenges, and earn rewards for your healthy habits.

Access to TELUS Health Engage is included as part of your HanseMerkur benefits package. Some premium features may require a subscription, but you’ll have access to valuable resources and tools as part of your HanseMerkur partnership.

TELUS Health Engage covers a wide range of wellness areas, including fitness, nutrition, mental well-being, sleep, and stress management.

Yes! TELUS Health Engage is available as a mobile app for both iOS and Android devices.

Questions About the HanseMerkur Partnership

HanseMerkur is committed to supporting the health and well-being of our customers. We believe TELUS Health Engage is a valuable tool that can help you achieve your wellness goals and improve your overall quality of life.

TELUS Health Engage is designed to complement your existing HanseMerkur benefits. It provides you with additional resources and support to help you make the most of your coverage.

No, your HanseMerkur premiums will not be affected by your use of TELUS Health Engage.

You can access the services by  calling 8000-3570-3075 or access EAP services through TELUS Health Engage app (available for both iOS and Android devices).

About Getting Started & the Incentive Program

The programme is available to all employees with networks: GN+, GN, Comprehensive, General Network Plus, and Tiered.

Simply download the TELUS Health Engage app (available for both iOS and Android devices).

All users with access to the app are eligible to earn diamonds. These are awarded for a range of actions within the app – such as completing your profile or inviting colleagues to join challenges – and for participating in activities like completing sessions.

Additionally, if the app is synchronised with a fitness tracker, users can earn diamonds for external activities such as step counts or exercise minutes. Each activity will display the number of points it earns within the app. Users accumulate points by reaching milestones, completing recurring weekly or monthly tasks, taking part in missions aligned with monthly health themes, and engaging in campaigns. These points are then converted into diamonds, which can be redeemed via the app’s marketplace.

The number of points awarded depends on the activity’s duration, complexity, and difficulty level. Users can choose how to redeem their diamonds – whether for smaller rewards, like planting a tree, or saving up for larger benefits, such as a EUR 100 cash reward.

The specific instructions for redeeming the reward will be provided after you register as a HanseMerkur customer within the TELUS Health Engage app.

If you already have a TELUS Health Engage account, you may still be eligible for the HanseMerkur incentive. Contact HanseMerkur customer service to verify your eligibility.

FAQs – Employee Assistance Program (EAP)

HanseMerkur & TELUS Health Engage Partnership

HanseMerkur has partnered with TELUS to bring comprehensive employee assistance services to our employees. This collaboration aims to enhance access to confidential mental health support and wellbeing resources, supporting our commitment to your health and resilience.

The partnership provides you with free, confidential access to professional counseling, mental health resources, and wellbeing support through TELUS Health Engage. It offers a trusted, easy-to-access support network for personal and work-related challenges.

No, this service is only available to policies with select provider networks.

You can access the services by opening your TELUS Health Engage App or downloading it (available for both iOS and Android devices).

The programme is available to all employees with networks: GN+, GN, Comprehensive, General Network Plus, and Tiered.

This collaboration demonstrates HanseMerkur’s commitment to fostering a supportive environment where employees can access help confidentially, manage stress, and maintain their overall health – both professionally and personally.

Absolutely. Confidentiality is a core aspect of the TELUS Health Engage services, and your privacy will always be protected under professional confidentiality standards.

No, this partnership complements existing benefits and expands your available resources for mental health and wellness support at no additional cost to you.

The collaboration is intended as a long-term partnership to consistently support employee wellbeing and mental health initiatives.

TELUS Health Engage

The TELUS Health Engage is a confidential support service that provides counseling, resources, and guidance to employees and their immediate family members. It is designed to help with personal, work-related, and mental health challenges.

Yes, all services through the TELUS Health Engage are free of charge and confidential. You can access support as often as needed without any cost.

You can access the EAP by calling the dedicated helpline at 8000-3570-3075 or access EAP services through TELUS Health Engage app, or in-person appointments where available.

Please click here for more information on how to enrol.

The programme is available to all employees with networks: GN+, GN, Comprehensive, General Network Plus, and Tiered.

The EAP offers support for a variety of issues including stress, anxiety, depression, relationship concerns, work challenges, legal and financial questions, substance use, and wellness strategies.

Absolutely. All counseling and support services are confidential, and your privacy is protected by professional confidentiality standards.

Yes, the EAP services are available 24/7 through phone, so you can seek support whenever you need it.

The number of sessions may vary based on individual needs, but typically, the EAP provides up to a certain number of free sessions. Your counselor can discuss options tailored to your situation.

The EAP is designed for short-term support and guidance. For ongoing or specialized treatment, your counselor can refer you to additional resources or mental health professionals.

About Privacy & Data Security

Yes, TELUS Health Engage takes your privacy and data security very seriously. We use industry-leading security measures to protect your personal information.

HanseMerkur will only receive anonymized, aggregated data about TELUS Health Engage usage. They will not have access to your personal health information.

TELUS Health Engage processes personal data and respects your rights in accordance with the European General Data Protection Regulation (GDPR) and the German Bundesdatenschutzgesetz (BDSG).