We at HanseMerkur take the protection and security of your data very seriously. Find out about your rights and the measures we have taken to protect you: The Data Controller responsible concerning the General Data Protection Regulation (EU-GDPR) and other National Data Protection Laws of the member states as well as other Data Protection Provisions is:

Data Protection Officer: Mr Thomas Prigge
E-Mail: datenschutz@hansemerkur.de

HanseMerkur Group
Siegfried-Wedells-Platz 1
20354 Hamburg
Phone: +49 40 4119 19 19
Fax: +49 40 4119 30 40
E-Mail: reiseinfo@hansemerkur.de

Thank you for visiting our website. We are committed to protecting and respecting your privacy and we want you to feel secure. We collect, process or use your personal data in compliance with applicable laws and regulations. This privacy statement applies only to this website. It does not apply to websites linked or referred to from this website.

Provision of the website and creation of log files

Every time you visit our website, our system automatically collects data and information from your computer. The following data is collected:

• Information about the browser type and version used
• User’s operating system
• Internet service provider of the user
• IP address of the user
• Date and time of access
• Websites from which the user accessed our website
• Websites accessed by the user’s system via our website

The log files contain IP addresses or other data that can be traced back to the user. This could be the case, for example, if the link to the website from which the user accesses the website or the link used to switch to another website contains personal data. The data is also stored in the log files of our system. This data is not stored together with other personal data of the user. HanseMerkur cannot use this data to trace it back to you without involving your provider.

The legal basis for the temporary storage of data and log files is Art. 6 (1) lit. f of the General Data Protection Regulation (GDPR).

Purpose of data processing: The temporary storage of the IP address by the system is necessary to display the website on the user’s computer. To do this, it is necessary to store the user’s IP address for the duration of the session.

The storage in log files is done to ensure the functionality of the website. In addition, the data is used to optimise the website and to ensure the security of our information technology systems. An evaluation of the data for marketing purposes does not take place in this context.

The data will be deleted when they are no longer necessary for the purposes for which they were collected. Where the data is collected for the purpose of providing the website, the data will be deleted at the end of the respective session.

Data may be stored for other purposes. In this case, the IP addresses of the users are deleted or anonymised to prevent them from being traced to the calling client.

Collecting data for the purpose of providing the website and storing the data in log files is essential for the operation of the website. Users, therefore, do not have the option to object in this case.

Use of cookies

When you visit some websites, so-called cookies are stored on your computer. Cookies are small text files used by website operators to store relevant data to make the browsing experience more efficient and enjoyable. Cookies cannot be read by a website other than the one which set it. HanseMerkur does not store any of your personal data in cookies. Every time you visit a website, a new cookie is set. If there is an existing cookie, the information is updated. This is equivalent to deleting and setting a new cookie.

The purpose of using technically necessary cookies is to facilitate the use of the website. Without the use of cookies we would not be able to offer some functions and features of our website. Cookies also help to recognise your browser again after you visit a different website.

Analysis cookies are used to improve the quality of our website and its content. The analysis cookies tell us how the website is used and enable us to constantly improve the content of our website.

Advertising cookies are used to provide you with personalised advertisements.

When users visit our website, they see a banner informing them about the use of cookies for analytical purposes, which includes a link to this privacy policy. In this context, there is also a note on how the storage of cookies can be prevented in the browser settings. The legal basis for the processing of personal data using cookies is Article 6 (1) lit. f GDPR.

How can you manage cookies?

As an Internet user, you can decide whether you want to accept cookies or reject them altogether. However, if you disable cookies, we can no longer guarantee the proper display of the website or the availability of all functions and features.

Cookies are stored on the user’s computer and transmitted to our site. This gives you as the user full control over the use of cookies. By changing the settings in your Internet browser, you can disable or restrict the transmission of cookies. Cookies that have already been stored can be deleted at any time. This can also be done automatically.

What types of cookies do we use?

We use four types of cookies: Essential cookies, functionality cookies, performance cookies and advertising cookies.

We use essential cookies (session cookies) to facilitate the general use of our website. To do this, we record certain actions performed by the user. These cookies are necessary for functional navigation on the website and for the use of certain website functions. This makes it easier for the user to visit our website, as it makes it more convenient to use the various areas on our website.

Functionality cookies (session cookies) allow us to tailor our website to the personal preferences of our users by recording the inputs and choices made, such as the name, location or language settings. These preferences are valid only for our website and cannot be used by other websites.

Performance cookies (persistent cookies) help us measure the traffic and functionality of our website. The information supplied by these cookies help us understand what parts of our website users visit most frequently and whether any error messages appear on these pages. This helps us to provide visitors with a better user experience.

We use advertising cookies (persistent cookies) to show users tailored adverts. We also use these cookies to understand how frequently a user sees certain ads.

Information about session cookies and persistent cookies

Session cookies store information that is used during the current browsing session. These cookies are automatically deleted when you close the browser. Persistent cookies store information between subsequent visits to the website to identify you as a returning user.

Basic information about cookies

You can prevent the setting of cookies – and thus your browser from storing and collecting data – by disabling the storage of cookies in your browser.

• Internet Explorer
• Mozilla Firefox
• Google Chrome
• Safari
• Opera