Out-of-Network Advice

When visiting Non-Network Providers, you simply need to pay upfront and claim back for medically necessary treatments, services, and supplies that are covered.

We have removed the need for pre-authorisation when visiting Non-Network Providers to make your life as easy as possible, so you don’t have to call and wait for decisions regarding every treatment, service, or supply. However, there are some risks associated with visiting non-network providers, as we have no control over them. If you are in any doubt about what is covered, or about any treatments or services they are proposing, you can always seek guidance by calling the 24/7 Helpline. In particular, for proposed high-cost treatments, services, or supplies with non-network providers, we always recommend calling the Helpline before proceeding.