In today’s fast-paced world, seamless access to healthcare is not just a luxury – it is a necessity. HanseMerkur is leading the way with a groundbreaking suite of services designed to put your health and convenience centre stage.

Imagine having a doctor at your fingertips 24/7, wherever you are in the world. With HanseMerkur’s Health At Hand service, insured members can access licensed doctors instantly via video consultations, whether at midnight in a hotel or during a busy day at home. No queues, no waiting rooms – just immediate, trusted medical advice.

And, if dealing with a chronic condition, worry less. The Chronic Care Management Programme offers personalised support to help you stay in control of your health, with regular check-ins, medication assistance, and lifestyle advice.

Traveling abroad? You’re covered. HanseMerkur’s Global Assistance ensures members have access to a worldwide network of healthcare providers, giving you peace of mind no matter where your journey takes you. Need inpatient care in your home country? Their Home for Inpatient Care programme makes it possible – bringing quality treatment closer to loved ones.

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Managing appointments has never been easier, thanks to the Lumi app. Book your doctor visits with just a few taps, skip the endless phone tag, and focus on what matters most. Plus, with ZOE, HanseMerkur’s AI virtual assistant, you get instant answers about your policy benefits, claims, and more – any time, any place.

And for those urgent medication needs, the Pharmacy Delivery service ensures your prescriptions arrive safely at your door – saving you time and hassle.

HanseMerkur is redefining what it means to care. From round-the-clock telehealth to personalised chronic disease support, their services are designed to keep you healthy, connected, and stress-free.

Experience healthcare that works for you – because with HanseMerkur, your well-being comes first.

For more information

  1. Talk to a Qualified Doctor Anytime, Anywhere – 24/7 with Health At Hand – A Premier Benefit of Your HanseMerkur Plan
  2. Chronic Care / Management Program (CMP) – A HanseMerkur Exclusive
  3. HanseMerkur: Global Assistance – Your Safety Net When You’re Far From Home
  4. HanseMerkur: Get Instant Answers to Your Medical Questions with Dr. Chat
  5. HanseMerkur Insured Members: Easily Book Appointments with Our Extensive Network – Simplifying Your Healthcare Access
  6. HanseMerkur Insured Members: Need Help? Meet ZOE, Your 24/7 Virtual Assistant – Instant Support for Your Insurance Questions
  7. Prompt Care via WhatsApp
  8. The Best Healing Happens at Home
  9. Hassle-free Home Delivery