Employee Assistance Program (EAP), Work-Life, and Well-Being Services available through HanseMerkur Products!
We have partnered with TELUS Health, a world-leading EAP provider, offering their services in approximately 200 languages to over 39,000 organisations and 50 million employees worldwide. We carefully chose TELUS Health for their extensive global network and rigorous quality oversight of the professionally delivered range of services, which align perfectly with HanseMerkur’s vision and strategy.
Services Available:
a) Multiple Counselling Modalities – Virtual Counselling
Insured members can immediately access an EAP counsellor through live chat, text, and email. Confidential and secure virtual counselling sessions with members of TELUS Health’s professional network include:
- Video
- Chat
- Tele-counselling
This service is available 24 hours a day, seven days a week. Enrolled members can access these channels from anywhere in the world.
b) Face-to-Face Counselling
Referrals to TELUS Health’s network of over 90,000 global counsellors.
c) Comprehensive Support for Work and Life Issues
Everyday concerns can significantly impact an individual’s physical and emotional well-being and productivity at work.
d) Employee Support
TELUS Health programmes provide emotional support to employees experiencing issues such as:
- Anxiety
- Depression
- Stress management
- Bereavement
- Personal relationship problems
- Addictive behaviours
- Anger management
- Sleep hygiene
- And more
TELUS Health also offers practical everyday support with services related to:
- Legal – a 60-minute consultation per issue by phone or at an attorney’s local office. One consultation per issue is available each year, with additional services offered at a 25% discount on the attorney’s hourly fee.
- Financial – phone access to financial counsellors for questions or to schedule a 60-minute counselling session per issue regarding bankruptcy, establishing savings goals, and finding resources for home ownership, college funding, or retirement planning.
- Childcare – assistance with locating childcare, parenting, adoption, and educational resources.
- Eldercare – guidance on locating eldercare resources, ranging from skilled nursing facilities to local programmes.
- Convenience Services – information and referrals by phone for various services, from pet care to cleaning services.
- Identity Theft – fraud resolution specialists who provide guidance and coaching to assist with emergency response following an identity theft incident.
And many more, including nutritional and weight management, naturopathic support, education, relocation, parenting, midlife and retirement, career guidance, and everyday issues.
e) Employer Support
- Management Support – Assistance for employees dealing with workplace challenges such as suicide and depression concerns, workplace aggression/bullying, sexual harassment, substance abuse issues, and policy development. This includes Employee Referrals, Manager Consultations (for employee performance and wellness issues), Mandatory/Monitored Referrals, and Manager Personal Growth (manager training, stress management, succeeding as a manager, managing workload, absence, appraisals), provision for changes in the workplace, and support for workplace policy issues to ensure safety.
- Critical Incident Response – Telephonic and on-site support for critical incidents affecting the workforce, such as workplace violence, natural disasters, accidents, terrorist events, and more.
- Trauma Response – A customised approach targeting specific industries, such as retail/banking, first responders, and transportation, with pre-incident policy and planning support, as well as post-incident follow-up and personalised enhanced support for those needing additional assistance.
These services will be provided at no extra cost on all Globalcare products that utilise top networks:
- GN+
- GN
- Tiered
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